Flow

A flow is the menu shown on the ticket machine: it is what the customer sees and uses to choose which queue to join before taking their turn.

Each flow uses one of the three flow modes, which define how the service behaves.

Created inside a location

Flows belong to a location. In the dashboard you first select the location and, once selected, you see the menu to create counters, queues, flows, etc.

Flow fields

When creating a flow you define:

Field	Description
Name	What you see in the dashboard.
Description	(Optional) Free text with more context.
Flow mode	One of the three modes: ticket machine, free pass or manual call.

Flow modes

Mode	Tickets	Menu tree	How it works
Ticket machine	Yes	Yes	The normal mode: the customer takes their ticket, it is served at a counter and, when finished, the next one is called. They go in order: you cannot call the next one until you finish with the current one.
Free pass	No	No	No tickets: people queue on their own. A monitor shows that a counter is free and the customer walks straight to it. The next one waits until the counter is free again. This is the system used by supermarkets like Carrefour or Decathlon. No flow needs to be filled in.
Manual call	Doesn’t matter	Yes	The operator goes up and down freely, whether or not the ticket exists. This is the classic fish shop that moves fast.

Tree configuration

Flows are configured with a tree interface: you can create menus, inside them submenus and, at the final levels, a list of queues. That tree is what will be shown on the ticket machines.

Node types

When creating a node you choose one of these two types:

Menu node

A container that groups submenus or other options. It has:

Field	Description
Name	What will be shown on the ticket screen.
Description	(Optional) Free text with more context.

The menu icon is fixed and cannot be chosen.

Ticket node

The final option: pressing it prints the ticket with your turn. It has:

Field	Description
Name	What will be shown on the ticket screen.
Internal description	So the administrator knows what it is.
Icon	To tell the option apart visually.
Associated queue	The queue the turn is taken from.