Waiting modes

Keues offers three waiting modes to fit any business: from the corner greengrocer to a hospital. Choosing the right mode depends on how much you need to control.

1. Manual mode

The simplest mode, the classic greengrocer or butcher shop: turns advance sequentially (01, 02, 03, 04…). Each customer takes their ticket with the matching number.

• Tickets are used: the customer takes a number and waits to be called.
• You can use the ticket machine or, if you prefer, buy a roll of numbered tickets and skip it.
• No control over who is waiting or not.
• You can go up, go down or call anyone at any time.
• The station simply calls the next number.

It is ideal when volume is low, people queue physically or you do not need to measure anything.

2. Free stations mode

In this mode there are no numbers or tickets. The screen shows which stations are free and people walk straight to them.

• No ticket machine required.
• The monitor shows in real time which stations are available.
• Customers pick a station based on what they see on screen.

It is perfect for services where every station offers the same thing and people only need to know where to go.

3. Advanced tickets mode

The most powerful mode. There are several stations and each station can call several ticket types depending on what it can handle.

Think of a hospital with 4 admission stations:

• Station 1 handles Emergency and Pediatrics.
• Station 2 handles only Information.
• Station 3 handles Information and Emergency.
• Station 4 handles the remaining types.

Customers get their ticket at the ticket machine, pick the turn type and wait until a station that handles that type calls them.

Which mode should you choose?

Need	Recommended mode
Physical queue, manual control with tickets	Manual mode
Several identical stations, no numbers	Free stations mode
Multiple services and specialized stations	Advanced tickets mode

Next steps

• Learn about the station entity, where customers are called from.
• Discover the ticket machine, where turns are taken.
• Check the monitor, which shows served and recently called turns.
• Configure everything from the dashboard options.